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eSupport.com provides customers with the best technical help possible. If you require assistance, we will be glad to help you out in any way we can. Lớn help us answer your questions in the most efficient way, please read the FAQs & the User Manual và if you still require assistance, submit a support ticket.


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If a License Key fails, an error code will appear in parentheses next to lớn the failure message.

The error codes & their meanings are:

0x800000AC - This code means that the License Name is entered incorrectly. Please verify that everything is spelled correctly.0x80000AE - This code means that you are using the License Key on the wrong product. For example, you have been issued a key for FileRestorePlus™, but you are entering the key in the cameraminhtan.vn program.0x800000C1 - This code means that there are incorrect characters entered in the License Key field. Please verify that this information has been entered correctly.0x800000C7 - This means the length of the License Key is invalid. The License Key must be 23 characters long including the hyphens between each phối of characters.0x800000D00x800000D1 - These codes mean that the date and time on your system may be phối incorrectly. Verify that the date và time on your system are correct.

If you still have trouble entering your license information, please open a support Ticket here và include the error message displayed in parentheses within the body toàn thân of the ticket.

The file(s) restored by cameraminhtan.vn are corrupt or not useable. What can I vày to increase the likelihood of recovering useable data?

If the files recovered by cameraminhtan.vn appear khổng lồ be corrupt or aren"t useable, this may be an indication that the files have been partially overwritten prior khổng lồ recovery. That being said, corrupt files can also be caused by fragmentation of the original file. Please scan your drive again using cameraminhtan.vn" SmartScan Technology. The SmartScan giải pháp công nghệ was specially designed to lớn seek out the fragmented parts of deleted files, piece them back together, and systematically rebuild these files during the recovery process.

Note: to keep the SmartScan as short as possible, select only the tệp tin types you are trying lớn recover on the settings screen.

Yes. If the mặc định scan did not locate your deleted files we recommend that you utilize one of cameraminhtan.vn" Advanced Scan Technologies, the SmartScan or the DeepScan.

Not sure what Scan technology or scan settings khổng lồ use? Let the cameraminhtan.vn Wizard help you decide.

If you are using the scan filter, be sure you are using the correct filter settings.

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Please ensure that you have also selected the proper drive(s) from the "Drives" pane.

Your License Key is provided lớn you in 2 ways.

On your order confirmation page, the license key is provided khổng lồ you. You can print this page for your records.The license information is also emailed khổng lồ you immediately upon completion of your order.

If you have not received this information, please check your SPAM or Junk Mail folder. If you still bởi vì not have it, please Send an e-mail to the Technical tư vấn staff.

If you read your thư điện tử through a web browser your thư điện tử is never physically stored on your computer. For this reason there will not be any deleted thư điện tử files for cameraminhtan.vn to recover.

If you aren"t sure what scan settings to use, cameraminhtan.vn can help you determine the best scan settings lớn use khổng lồ optimize your file recovery. Just click the Wizard button at the đứng top of cameraminhtan.vn & answer a few simple questions & the cameraminhtan.vn Wizard will select the optimal scan settings based upon your answers.

I have utilized cameraminhtan.vn" advanced scan technologies but the files recovered still seem to lớn be overwritten or corrupt. Is there anything else I can bởi vì to potentially recover some of my original data that may be stored in the files recovered by cameraminhtan.vn?

Yes, as we mentioned at the over of the previous FAQ, it is still possible to lớn recover some or all of the original data from the files recovered by cameraminhtan.vn. Lớn learn what you can do, please read through the following steps here.

I am trying to lớn recover files from my camera, however, the camera is not showing up in cameraminhtan.vn. What can I do?

In order for a camera to show up in cameraminhtan.vn, it must be recognized as a storage device và must be assigned a drive letter. This means that the camera must be "mounted" as a drive. When you plug the camera into the computer, you may see a message on the camera asking you if you want khổng lồ "turn on storage." You can say yes. This will effectively make the camera a storage device và should assign a drive letter lớn the camera. Alternatively, if your computer has a card reader, you can remove the memory card from your camera and place it into the card reader.

Your card reader should look similar lớn this:


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Recovery to lớn the same drive may overwrite the very segments of the drive that you are trying to recover your files from. If that happens, or if recovery fails, you will not have a second chance to recover those files.

The most important thing is khổng lồ prevent the deleted file from being overwritten by another file. To bởi so, avoid any use of the drive in which the file was erased until the file is recovered. Also, remember that cameraminhtan.vn should not be installed to lớn this drive. Install it to a USB flash drive if no other drive is available.

Yes, defragment your drive and check it for errors on a regular basis. Note: If you have accidentally deleted a tệp tin or files, vày NOT defragment your drive until after you have recovered your files.

Click here to learn what you can bởi to maximize recovery if your tệp tin or files have already been deleted.

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cameraminhtan.vn does not support file recovery from CD or DVD. You will need to search the internet for CD or DVD recovery software.